E - C O M M E R C E

Revision Policy

We provide guaranteed unlimited revision. Customers can ask us for unlimited free revisions and we will revise their design without any additional charges provided that the design and concept remains the same. Revision Turnaround Time would be 24 to 48 hours.

Refund Policy

We ensure 100% customer satisfaction for all our services. However, the refund policy is available to accommodate the customers' concerns. All refund requests will be fulfilled as per the following arrangement:

If request for refund is made after 12 hours of initial design samples delivery then you would not be eligible for any refund. No refund request will be entertained if you have posted revision on any of the initial design samples provided. All refund requests should be communicated to the support department. E-commerceexpertsgroup.com , based on the violation of your user agreement reserves the right to approve/disapprove your request on an individual case to case basis. We ensure 100% customer satisfaction for all our services. However, the refund policy is available to accommodate the customers' concerns. All refund requests will be fulfilled as per the following arrangement:

How to claim your refund

To assure your refund request is approved, please make sure you meet the following requirements:

Claim your refund specifying your concern by contacting us via any of the following three modes:

We will try to resolve your concern by virtue of our revision policy immediately or else will email you a refund request approval from our refund department. After the refund, your design rights would be obtained by E-commerceexpertsgroup.com and you would not be able to display any version of the design sent by company. Let us also specify that:

Quality Assurance Policy

In order to provide you the desired satisfaction, our designers don't deviate from the specifications provided by you in the order form. The designs are created after a thorough research which ensures the design quality and uniqueness.

100% Satisfaction Guarantee

The free multiple revision offer as per specifications ensures that you get 100% satisfaction. We rework the ordered design and keep on revising it until you are 100% satisfied. We offer free complete coordination with your printing company, if required.

Domain and Hosting

Domain and hosting will be provided for free with website packages, where applicable. All the email accounts provided with website packages can be configured on third party email softwares such as outlook. Each email account will have 10MB of space. If you are not hosting your website with us, we will not provide email accounts.

Delivery Policy

All design order files are delivered to Account Area as per the date specified on the "Order Confirmation". An e-mail is also sent to inform the client about their design order delivery made to their specific account area. All policies pertaining to revision & refund are subject to date and time of design order delivered to client's account area. All design order files are delivered to Account Area as per the date specified on the "Order Confirmation". An e-mail is also sent to inform the client about their design order delivery made to their specific account area. All policies pertaining to revision & refund are subject to date and time of design order delivered to client's account area. So, if there isn't any response from the client for up to 30 Days then we won't be able to entertain you unless you pay reactivation Fee. We deliver all our customized design orders via e-mail within 2 to 3 days of receiving your order. We offer a RUSH DELIVERY service through which you can have your first logo or website samples within 12 hours by paying just Pound 100 extra! For further assistance, contact us at 24-Hour Customer Support Center.

Record Maintenance

We keep a record of your finalized design once we provide you the final files. If you require the final files again in the future we can send them to you at your request.

Customer Support

We offer 24-Hour Customer Support to address your queries and questions. You can contact us any time and we guarantee to respond immediately.

Financing Policy

GDC loan facility has been provided to you in association with Fortune Financing. The loan provided by fortune financing to our customers are backed by the product they order. In case of non- payment, fortune financing will have the privilege to revoke design copyrights from our customers. Customers with revoked copyrights won't be allowed to use our products for commercial purpose.

Communication Policy

YOU agree that E-commerce Experts Group is not liable for any correspondence from email address (es) other than the ones followed by our own domain i.e. "E-commerce Experts Group" or/and any toll free number that is not mentioned on our website. E-commerce Experts Group should not be held responsible for any damage(s) caused by such correspondence. We only take responsibility of any communication through email address (es) under our own domain name or/and via toll free number i.e. already mentioned on E-commerce Experts Group Website.